13600 Privacy Policy — How We Protect Your Information
This document explains how the 13600 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and how we manage your data.
Types of Information We Collect
When you register and use the 13600 platform, we collect several categories of information to ensure our services function properly and securely. This collection is carried out transparently and only for legitimate purposes.
Your name, email address, phone number and password registered when creating your 13600 account. This information is used for identity verification and account management.
Device type, operating system, browser type, IP address and language settings are collected automatically to ensure the platform functions correctly on your device.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used and transaction history. Card or bank account details are not stored directly by the platform.
Records of in-platform activity including games played, session duration, navigation clicks and interactions with platform features. This data is used for service improvement.
How We Use Your Information
13600 uses collected information solely for purposes related to delivering and improving platform services. We do not sell users' personal information to third parties for marketing purposes.
- Verifying user identity during registration and login to ensure account security.
- Processing deposit and withdrawal transactions in MYR accurately and securely.
- Sending account-related notifications, transaction updates, bonus offers and platform announcements.
- Detecting and preventing fraudulent activity, multi-account usage, or any breach of terms.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving the user experience based on usage patterns and feedback received.
- Providing accurate customer support when you reach out to us with questions or issues.
Cookies & Browser Activity Tracking
The 13600 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you browse the platform.
Types of Cookies Used
Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Collects information on how users interact with the platform — frequently visited pages, time spent and errors encountered. This information is used to improve the platform overall.
Functional Cookies: Saving your preferences such as language settings and display options so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality or your experience on the 13600 platform.
Data Storage & Security Measures
The security of your personal information is 13600's top priority. We implement multiple layers of technical and organisational safeguards to protect your data from unauthorised access, loss, or disclosure.
All communication between your device and the platform's servers is protected using SSL (Secure Socket Layer) encryption. Account passwords are stored in a hashed format that cannot be decrypted — even platform staff cannot view your actual password.
Your data is stored on servers protected by strict access controls. Only staff who require access for legitimate operational purposes are permitted to view user information, and all such access is logged and monitored.
Third-Party Sharing
13600 does not share users' personal information with third parties except in the following circumstances: (1) recognised payment processors to facilitate transactions in MYR; (2) technical service providers involved in platform operations, bound by confidentiality agreements; (3) when required by law or court order. In all such cases, data sharing is kept to the minimum necessary.
User Rights Regarding Personal Data
As a 13600 platform user, you have certain rights regarding the personal information we hold about you. We are committed to making it easy for you to exercise those rights.
You have the right to request a copy of the personal information we hold about you and to know how it is being used.
If the information we hold is inaccurate or incomplete, you can request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to record retention obligations under applicable law.
To exercise any of the rights above, please contact the 13600 support team via the platform's official email. Requests will be processed within a reasonable timeframe and we will notify you of the action taken.
Policy Changes & How to Contact Us
Privacy Policy Updates
13600 reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect as soon as the latest version is published on the platform. It is the user's responsibility to review this page periodically. For significant changes, we will endeavour to notify active users via their registered email or through in-platform notifications.
Applicable Law
This Privacy Policy is governed by the applicable data protection laws of Malaysia. Use of the 13600 platform by users in Malaysia is subject to the Personal Data Protection Act 2010 (PDPA) and its related regulations in force.
Contact Our Support
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the 13600 team via the email address below. We will endeavour to respond within a reasonable timeframe.
Privacy support email: [email protected]
For more frequently asked general questions, visit our our FAQ page which contains detailed information on account, security and data privacy.
Your Privacy, Our Priority
13600 is committed to protecting your data at every stage of your platform experience. If you're ready to play safely, register your account today.